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What is Rave?
  WTC has partnered with Rave Mobile Safety, the leader in mobile safety, to offer an emergency notification system, Rave Alert, capable of sending users text, voice, and email messages.
 
What type of messages will I receive?
  WTC will only send you messages related to emergencies.  You will never receive advertisements and your information is never provided to advertisers.
 
Who can subscribe/use the service?
  As a WTC student, staff, or faculty member you are automatically subscribed to the Rave Alert service with your WTC email.
 
What do I do if I want to receive text messages or phone calls?
  WTC only creates your account using your WTC email.  You will need to login to Rave Alert and update your contact information to receive text messages and/or phone calls.
 
How do I stop getting messages?
  To stop getting messages, you may login to Rave Alert and remove your number, or text the word, "STOP" to 67283 or 226787.
 
What is my username and password?
  Your username should be your WTC email address and your password is your Student ID.  You can update your password by logging in to Rave Alert and updating your preferences.
 
What mobile phone carriers are supported?
  All U.S. mobile carriers are supported.
 
What if my cell phone number changes?
  If your mobile number ever changes, please login to Rave Alert and update your contact details.
 
What if my cell phone provider changes?
  If you keep the same mobile number, and simply change cell phone provider, you do not have to change anything.  However, it may take several weeks for your mobile provider to update the Rave Alert system.  During that time it is possible that you will not be able to receive messages unless you login to update your carrier information.
 
Will I receive advertisements or text messaging SPAM?
  No.  WTC respects your privacy and you will never receive anything besides official WTC communications.
 
Who do I contact for assistance?
  If you need assistance, contact support@wtc.edu.  
 
How will I identify incoming messages from Rave Alert?
  You will be sent messages from what are known as short codes.  The messages will come from either 67283 or 226787.  We encourage you to save these number into your phone so you will recognize them when messages are sent.  Some smaller carriers do not support short code messaging.  For these carriers, you will receive messages from @getrave.com.